Travel With Us Event Advice

Hurricane Irma, Florida and the Caribbean

06/09/2017

We are closely monitoring the progress of Hurricane Irma as it approaches the Caribbean and southern Florida. Hurricane Irma is expected to make landfall across the Caribbean on Wednesday 6 September 2017, and may reach Florida on Saturday 9 September 2017. The path and intensity of the hurricane isn’t yet known while it remains over the Atlantic Ocean.

If you are in the Southern United States and need emergency assistance call us on +61 2 9333 3935.

Local media are providing updates as the storm progresses. There have been no reports of flight cancellations, but this may change in the coming days. Please view your flight provider’s website for their updates.

DFAT are advising travellers to avoid the area and follow local instructions. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

Policy Coverage

The below information was issued on 6 September 2017 and applies to your travel insurance policy with Travel With Us Insurance, underwritten by Hollard.

For policies issued prior to 4:36pm AEST 5 September 2017 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 4:36pm AEST 5 September 2017, there is no cover for any claims arising from this event.

How does this affect me?

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

Making a claim

If you don’t need emergency assistance, you can make a claim when you get back home. Contact us on 1300 624 902.

Remember: - Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans. - Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

TIPS:

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.